Billing Support
Help with credits, subscriptions, payment issues, and billing inquiries. We are here to resolve problems fairly.
We aim to make billing straightforward and transparent. If something does not look right, we want to hear from you.
Common Billing Topics
Credit Adjustments: If a generation failed due to a platform error or an incorrect moderation block, we may return credits to your account. Provide the generation ID when contacting us.
Subscription Management: You can manage or cancel active subscriptions through your account settings. Cancellation stops future renewals but does not refund past charges unless covered by our Refund Policy.
Unrecognized Charges: Check your account purchase history first. If a charge remains unfamiliar, email [email protected] with the transaction date, amount, and descriptor shown on your statement.
Payment Methods: We support various payment options through checkout, card, marketplace, or subscription providers. Each provider applies its own verification and security rules. We do not store full payment instrument details.
Disputes and Chargebacks: Contact us before filing a dispute. We resolve most issues quickly. Chargebacks filed without prior contact may lead to account termination.
How to Reach Us
Email [email protected]. Include your account email, order ID or generation ID, and a clear description of the issue. We prioritize billing inquiries and respond promptly.
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Current guide: Billing Support
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